• Tue. Nov 29th, 2022

Forbes Travel Guide Announces Center of Service Excellence (France)

ByKeith M. Jones

Jun 6, 2022

Forbes Travel Guide (“FTG”)—the global authority on service excellence—today unveiled Service Center of Excellencea one-of-a-kind corporate retreat and learning experience in South West of France.

Located in Le Logis, a medieval estate dating back to the 16th century surrounded by Cognac’s most prestigious vineyards and distilleries, the Center brings exceptional service to life through in-depth learning sessions and focused team activities.

Designed for any organization that values ​​exceptional service, the Center offers executive development programs focused on leadership, emotional intelligence and team dynamics, all centered on a service-oriented mindset, with the FTG’s world-class training program used in over 70 countries across a wide range of industries from hospitality to healthcare, arenas, private clubs, luxury retail and more.

“Customer experience is a strong differentiator for successful companies, and excellence requires focus and effort,” said Hermann Elger, CEO of Forbes Travel Guide.

“As an immersive experience in a distinctive setting, the Center inspires and uplifts teams by showing how service excellence drives business success. Our perspective is modern and results-oriented, while being rooted in the sustainable fundamentals of hospitality.

A wing of the historic estate houses the center’s state-of-the-art business facilities, where FTG service experts conduct learning sessions that draw on their extensive training and advise hotel, restaurant, spa, retail brands most prestigious retail and consumer brands in the world.

FTG offers a globally informed perspective, with its trainers and evaluators logging over 8 million miles a year and visiting nearly 3,000 properties.

The center’s programs further reinforce the principles of service and teamwork through customizable experiential activities to complement the center’s teaching.

These sessions can include team-building culinary activities taught in the Centre’s learning kitchen, mixology sessions offered in the premium spirits lab, or personalized tours of local suppliers of luxury goods, such as Cognac distilleries or factories that produce by hand. artisanal barrels.

“There is nowhere else in the world where a group can experience a corporate retreat like this,” said Francisco Almeida, director of the Center for Service Excellence

“The breathtaking setting allows teams to fully engage in learning without typical distractions; immersive experiences are tailored to specific organizational goals, delivering meaningful results; and the extraordinary location creates unforgettable memories that bring groups together.”

During the all-inclusive program of a minimum of two nights, teams enjoy full access to the luxuriously renovated mansion, Le Logis, which offers 14 distinctively decorated bedrooms with private bathrooms, as well as daily breakfast in the hotel. authentic country cooking, snacks throughout the day, house cocktail and wine selection, and evening themed dinners.

Inside the estate’s medieval walls, amenities include high-speed internet, a heated outdoor swimming pool, an elegantly appointed private full-Dolby cinema, a bocce court and opulent bar, plus bicycles for exploring the surroundings.

Visitors also experience exceptional hospitality products and services through FTG’s Brand Official program. Frette linens and decorative pieces, La Bottega toiletries and body goods and more are featured at the estate, offering attendees the opportunity to sample exceptional brands in a guest setting.

The Service Excellence Center is accessible by train from Paris or via Bordeaux airport, with private car transfer organized by the Centre. Le Logis is Sharecare Health Security VERIFIED for the comfort and safety of guests and staff.

About the Forbes Travel Guide

Forbes Travel Guide (“FTG”), the global authority on true five-star service, provides world-class professional services to the hospitality industry and other service-oriented businesses such as the retail of luxury, residences, healthcare and private clubs through tailored training solutions, assessment services and personalized service standards. Launched as Mobil Travel Guide in 1958, the company created the first five-star rating system in the United States. Today, in addition to providing professional services, FTG is the only independent global rating system for luxury hotels, restaurants and spas. FTG’s prestigious annual Star Awards can only be earned through the company’s objective, in-person inspection process.

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